When will my order ship? TOP
Orders are shipped within 14- 16 (does not include weekends or holidays) business days, unless something is out of stock. You will be notified ASAP should there be a delay, but please understand that most orders contain at least on custom product which will effect the turn around time. My current TAT is also stated on the home page.
What happens if a package is lost in the mail? TOP
US customers have a tracking number that is provided via Paypal, so it's pretty easy to figure out what happened and get it fixed. Darling Girl Cosmetics is not responsible for packages delivered to the wrong address. We pack and ship orders to the address supplied to us via Paypal. For peace of mind shipping insurance is always an option.
International customers are strongly encouraged to purchase shipping insurance. The US Postal System offers very limited tracking on International First Class packages. They are tracked until they leave the United States. If shipping insurance is not purchased Darling Girl Cosmetics will not be responsible for missing packages once they are scanned into the US Postal System.
International orders typically arrive within two to three weeks, but please allow up to 6 weeks for packages to arrive, per conversations with the post office.
Are your products all natural and vegan? TOP
No on both counts. While we do try to use natural as possible ingredients sometimes it is necessary to use products that are not 'all natural' to get the desired wear. We do however research all ingredients to make sure that all ingredients are safe for cosmetic use.
For the vegans all listings have a full ingredients list so that you can make informed decisions.
Do you repack? TOP
We have one product that are repacks and those are the Pixie Sprinkles deluxe. We had a high demand for straight reflects (like MAC) so we do stock a few of these.
Other than that everything is formulated and hand mixed by us. What fun is there in buying some bags of mica and putting them in jars? NONE. That is whey we don't do it. We love the process of formulating colors and the color theory behind it.
What is the best way to contact you? TOP
You can can either email us at firstname.lastname@example.org or you can use the Contact link provided on the home page.
Do you provide samples? TOP
We offer a 5 for $4.00 sample pack with a limit of two, good on and loose eye shadows, loose blushes, and Pixie Sprinkles.
Why limit sample sales? As our aim is to sale either Petit or Full Size products we do not stock samples, they are filled at the time of order processing. We average 30 - 40 orders a day so if everyone orders 10 samples we are still filling 300 - 400 baggies a day which is quite time consuming and greatly affects our processing time.
Do you test on animals? TOP
Never have. Never will.